• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
College degree or above
Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role
Previous experience with cross-functional support will be advantageous
High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
Passionate for the customer service industry and can accept to work under different work shifts
Positive about the crypto industry

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

customer service
live chat
online tools
cross-functional support

Soft Skills

communication
honesty
integrity
proactive
meticulous
responsibility
team spirit
ability to work under pressure
strong communication skills
passion for customer service

Certifications & Qualifications

college degree

Customer Service Representative, Arabic, English

Customer Experience Manager