Customer Support

• Review and verify user KYC applications, mainly from foreign users, ensuring accuracy, clarity, and compliance with local requirements.
• Check documents (passport, ID, proof of address, selfie, etc.) for completeness, visibility, and data consistency.
• Handle user inquiries related to KYC submission, document rejection, or verification status via chat or ticket.
• Escalate suspicious or unclear cases to KYC Analyst / AML / Compliance per SOP.
• Maintain verification turnaround time and accuracy targets while upholding data-privacy standards.
• Coordinate with CS, AML, and Tech teams to resolve blocked or pending applications.
• Provide feedback on recurring document issues or UX pain points to improve the KYC flow and user experience.
• Participate in system testing or process updates when verification rules or templates change.

Customer Service Specialist, KYC

Bilingual Customer Support, Thai/English – Music Streaming