Risk

• You will be responsible for reviewing a range of predetermined fraudulent, email, and SMS alerts, as well as service requests, to determine whether recent account activity may be fraudulent in nature.
• You will carry out investigations using multiple resources, including customer contact, reviewing account activity, assessing account ratings, phone number matching, IP searches, and various online tools.
• Risk Operations Specialists are customer-focused and aim to enhance customers’ understanding of our account processes.
• At the same time, you will educate customers on maintaining account security and work to prevent losses for both the company and its users.
• You will be responsible for reviewing documentation, analysing data, and making timely decisions on whether to verify the authenticity of transactions and/or activities.
• Throughout this process, you may need to communicate with customers to request additional information or to notify them of outcomes.

Risk Operations Specialist

Central Monitor II – Risk-Based Monitoring, Clinical Data Management