Binance

Content Operations Specialist

Binance

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

About the role

  • Coordinate with internal and external stakeholders to achieve operational and performance KPIs across the Content BU.
  • Support campaign management, including Learn & Earn (L&E) and other content or educational initiatives — overseeing setup, tracking, and reporting.
  • Maintain and manage content and campaign calendars, ensuring alignment between product, marketing, and social media activities.
  • Work with tech, product, and compliance teams on operational requests such as new language integrations, front-end customizations, and legal or data-related updates.
  • Manage localization workflows for new articles, glossaries, and course content — from request to publication across multiple languages.
  • Track and maintain localization and access requests for the Content Management System (CMS), supporting new language onboarding and local team access.
  • Handle content-related customer service (CS) issues, including inquiries tied to courses, learning programs, and site experience.
  • Coordinate social media scheduling and content publishing for the Content BU, in collaboration with global marketing and regional teams.
  • Support data tracking and performance reporting, working closely with analytics teams to extract insights and optimize content strategy.
  • Perform ad-hoc operational duties to ensure efficient workflows and seamless cross-team collaboration.

Requirements

  • 2–4 years of experience in operations, project coordination, or product management, preferably within an education, tech, or content-driven environment.
  • Strong organizational and multitasking skills, with the ability to manage multiple stakeholders and priorities across regions.
  • Excellent communication, problem-solving, and coordination abilities.
  • Experience with CMS platforms, localization processes, and data reporting tools (e.g. Google Analytics, Looker Studio, or equivalent).
  • Detail-oriented, proactive, and comfortable working in a fast-paced global environment.
  • Passion for education, content, and blockchain technology — experience in the crypto industry is a plus.
  • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages such as Mandarin would be an advantage.
Benefits
  • Competitive salary and company benefits
  • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operationsproject coordinationproduct managementlocalization processesdata reportingcontent managementcampaign managementperformance trackingcontent publishingcustomer service
Soft skills
organizational skillsmultitaskingcommunicationproblem-solvingcoordinationdetail-orientedproactiveadaptabilitycollaborationstakeholder management
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