Analyst

• Provide first and second-level technical support for all Bestow employees through our ticketing system, maintaining SLA commitments
• Deploy and configure Apple and Windows endpoints using jamf and Microsoft Intune
• Support our Dallas office by maintaining network infrastructure, printers, AV, and conference room technologies.
• Manage user accounts, permissions, and access controls in Okta and other cloud platforms
• Assist in the automation of employee lifecycle management, from onboarding through offboarding, ensuring security protocols are followed at every stage
• Provide training and an overview on software and tools for new Bestow team members
• Coordinate equipment shipping to/from new and departing users
• Create and maintain documentation for common technical procedures and FAQs
• Maintain inventory of IT assets in the Dallas office and across the enterprise.

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