System Administrator

• Serve as the primary administrator for a portfolio of enterprise applications ensuring ongoing availability, security, and performance.
• Manage user onboarding/offboarding along with our SSO team to ensure frictionless user experience.
• Provide product ownership support under guidance of application business and system owners.
• Provide Tier 2 support to resolve application issues escalated from the Service Desk.
• Monitor system performance, execute routine health checks, and apply patches, upgrades, and configuration changes.
• Manage and maintain application integrations with other enterprise systems and third-party platforms.
• Develop and maintain application documentation, standard operating procedures, and user guides.
• Manage application vendor relationships, including issue escalation, service requests, and support case tracking.
• Oversee license utilization, renewals, and compliance for all assigned enterprise applications.
• Provide functional guidance to business users on how to best utilize enterprise applications to meet operational and strategic objectives.
• Support training initiatives, deliver end-user education, and promote adoption of best practices across business functions.
• Collaborate with GTS Security, Infrastructure, and Data teams to ensure applications align with compliance, privacy, and security standards.
• Participate in system validation, testing, and change control processes as required.
• Track and report key operational metrics related to application health, performance, and user adoption.

Senior Applications System Administrator

Zendesk Systems Administrator

Configuration Engineer – System Administrator