Technical Account Manager

• Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules.
• Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders.
• Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices.
• Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions.
• Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing.
• Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients.
• Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate.

Technical Account Manager

Technical Account Manager

Technical Account Manager II

Technical Account Manager

Technical Account Manager – Unit 42 Managed Services

Technical Client Manager