Support Engineer

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Ensure all service work complies with applicable Federal, State, and local regulations.
• Assist with the installation, configuration, and support of electronic security solutions.
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.
• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.
• Support internal teams with troubleshooting, documentation, and knowledge sharing.
• Stay updated on industry trends, emerging technologies, and security best practices.
• Perform any other duties as assigned by Management.

Support Engineer

Sales Support Analyst

Director, Global Technical Support

Associate Tech Support Technician

Technical Support Analyst – Tier I

Project Customer Support Analyst