Analyst

• Participate in the structuring and planning of corporate and area-specific projects.
• Monitor schedules, scopes, deliverables and performance indicators.
• Support the facilitation of alignment, status and follow-up meetings with stakeholders.
• Prepare executive presentations and supporting materials for decision-making.
• Serve as a liaison between departments (IT, Operations, Commercial, HR, etc.) to ensure smooth delivery.
• Identify risks and propose corrective/preventive action plans.
• Support process standardization and project documentation.
• Use project management tools (e.g., MS Project, Trello, Jira) for control and visibility.
• Contribute ideas and continuous improvements to management processes.
• Monitor the implementation of all IT projects regarding the integration of the IT system with the store POS. Execute the necessary activities to ensure correct integration and system operation, aiming to improve operational efficiency and the customer experience.
• Manage product, price, new store and customer records in the POS system. Keep records updated, ensuring data integrity and consistency. Perform analyses and validations of records to ensure data quality and compliance with established policies and guidelines.
• Track POS system improvements and execute tests to ensure quality and efficiency of functionalities. Identify improvement opportunities, propose solutions and coordinate implementation of enhancements.
• Monitor and roll out Operations department projects. Coordinate activities related to project implementation, ensuring deadlines are met, deliverable quality and effectiveness of proposed solutions.
• Centralize iFood operational activities, including registrations and related communications. Manage and coordinate tasks related to onboarding restaurants, couriers and other partners to optimize iFood operations, promote user satisfaction and drive business growth.

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