Customer Support

• Provide efficient order management and manage interfaces with customers for order to cash processes
• Effectively communicate and resolve order issues with customers and sales in India
• Place replenishment purchase orders to supply source and monitor delivery schedule
• Manage Master Data maintenance process for effective order management
• Capture market intelligence from customer interactions and share with the business
• Develop customer relationships through proactive communication regarding order management
• Support Credit Management, Billing and Accounts Receivable Follow-up and issue tax invoices for month end closing
• Handle customer complaints actively and report areas of concern
• Provide order status reports and monitor customers’ order placements against sales forecasts

Senior Officer, Customer Service

Senior Customer Service Officer