Operations

• Manage stability, resiliency, reliability, and performance of supported systems
• Fulfill requests from business users and operations
• Capture and translate business requirements into infrastructure and/or system design
• Support change implementations and proactively identify issues
• Provide consulting services to Core Technology Infrastructure
• Execute procedures reliably and escalate issues according to policies
• Provide release support when needed and engage across audiences
• Manage full lifecycle of the infrastructure and application environments

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