Analyst

• This role will be responsible for designing and implementing modernized processes that optimize Identity and Access Management workflows and cross-functional integration with systems that are deeply interconnected with identity management (i.e. HR, IT, Security).
• Partner with stakeholders in Global Information Security (GIS) and the bank to drive end-to-end identity processes aligned with strategic organizational goals.
• Ensure transparency in work activities, alignment with business and technology strategies, and establish governance structures for effective delivery oversight.
• Leading end-to-end process reviews with the Identity and Access Management and upstream/downstream teams to identify process gaps and risks.
• Using data-driven analysis, recommend strategic improvements with measurable outcomes.
• Provide thought leadership with respect to identifying inefficiencies, document current and future state processes, and develop user guides and metrics to translate identity insights into optimal user experience while meeting the bank’s security standards.
• Designs, develops, tests, implements, and integrates IAM processes that support operational transformation of systems and solutions.
• Define, document, and build detailed workflows, SOP’s, and documentation that enable automation and scalability.
• Establish sustainable long-term plans with clear, proactive, and measurable targets.
• Serve as a liaison between Identity and Access Management, Human Resources, aligned IT teams, Compliance, and Operations teams to ensure alignment.
• Maintain and enhance strategic planning materials, including deep dives and book of work documentation.
• Continuously seek innovative solutions, challenge the status quo, and drive process improvements using data analysis and process modeling techniques.
• Identify process gaps and risks and collaborate with partners to develop mitigation plans.
• Monitor process performance using metrics and drive continuous improvement initiatives.
• Ensure compliance with internal policies and external regulations through robust process design.
• Act as a subject matter expert in process engineering and identity system integration.
• Champion a culture of continuous improvement by applying Lean and Six Sigma methodologies.
• Communicate strategic improvement ideas and lead initiatives aligned with business priorities.
• Deliver effective process standardization with a human-centered approach, enabling technology teams to implement optimized solutions.
• Organize and communicate information clearly to keep cross-functional stakeholders aligned and informed.

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