Bank of America

Operations Project Consultant – Global Payments Operations

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • North Carolina, Pennsylvania, Virginia • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Swift

About the role

  • This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope.
  • Provides consulting expertise to line managers on productivity issues and analyzes market and operational impact in the business brought about by specific project parameters
  • Responsibilities include research and document organizational reviews, workflow analysis, and provide management and staff analysis.
  • Define the project scope to others outside of operations that may become involved in or impacted by the project.
  • Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
  • Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
  • Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
  • Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
  • Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
  • Performs risk management activities to minimize project risks.
  • Assists with creating and maintaining comprehensive project documentation.
  • Leverages business knowledge to identify opportunities for improvement and supports change execution.

Requirements

  • Minimum of 5 years of experience with projects, production support activities and/or payment operations
  • Experience of the Agile software delivery methodology or large scale projects/project management
  • Skilled in translating business requirements into technical requirements
  • Cross functional with strong business analysis, problem solving, quality management and organization skills
  • Excellent written and verbal communication skills
  • Working knowledge of Windows and Microsoft Office
  • Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
  • Working knowledge of payments
  • Executive reporting and presentation skills
  • Working knowledge of SWIFT, ISO 20022 formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS etc. (preferably in-depth knowledge of implementing Platform that process these types of payments)
Benefits
  • Health insurance
  • Wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Agile methodologybusiness analysisproject managementrisk managementworkflow analysisquality managementpayment operationsSWIFTISO 20022executive reporting
Soft skills
problem solvingcommunicationrelationship buildingstakeholder managementorganizational skillschange managementconsulting expertiseleadershipinfluencinganalytical thinking