DevOps Engineer

• Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention.
• Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability.
• Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility.
• Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability.
• Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs.
• Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations.
• Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support.
• Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's website or application.
• Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems.
• Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues.
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
• Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents.
• Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.
• Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.
• Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.

Senior Site Reliability Engineer

Site Reliability Engineer – Lead