Business Executive Operations – Retail, Preferred Client Services
Bank of America
full-time
Posted on:
Location Type: Office
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $165,000 - $261,900 per year
Job Level
Mid-LevelSenior
About the role
- Deliver world-class service and client experience across contact centers
- Ensure Retail & Preferred Client Services strategies and priorities are consistently executed to exceed key performance metrics
- Develop multi-year transformational roadmap for business, aligning with key strategy and transformation partners across Consumer, Retail & Preferred Banking and the broader enterprise
- Drive execution and own performance (ROI) across all transformational initiatives
- Manage resources across the organization to ensure optimal workforce via talent acquisition, development, and engagement
- P&L responsibility to ensure adherence to all financial plans
- Ensure strong controls over all internal and external Regulatory and process related activities
- Partner with Corporate Audit and Global Compliance & Operational Risk on all Regulatory, Corporate, and Line of Business processes and exams
Requirements
- Deep experience leading large customer-focused operations
- Proven large-scale transformation and innovation results
- Exceptional leadership, communication, and influence capabilities
- Bachelor's Degree in related field
Benefits
- Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
- This role is currently benefits eligible.
- We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcommunicationinfluence