Project Manager

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
• Daily Approvals & Data Validation, including email outreach to “pending” applications
• Program-based membership growth initiatives, including pending retirement and termination outreach
• Member service and problem solving, especially during application process
• Month-End Reporting Prep and data accuracy activities, in partnership with GOAT Mailbox monitoring and regulatory required customer inquiry audits (partnership with consumer team)
• Partnership with Communications, Marketing, Local Markets and Events to provide members with a best-in-class experience with Alumni Network offerings

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Project Manager