Collaboration Operations Support Analyst
Bank of America
full-time
Posted on:
Location Type: Office
Location: Pennington • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $78,600 - $134,300 per year
Job Level
Mid-LevelSenior
Tech Stack
ITSMSplunkSQL
About the role
- Responsible for the support of the Enterprise SharePoint Collaboration application platform
- Act as application analyst who will be responsible for the day to day operations of the environment, critical client escalations and responsible for all production changes and new infrastructure deployments
- Execute processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
Requirements
- 5+ years’ experience with Microsoft SharePoint (2016, SE, & SP Online) & One Drive for Business & Teams
- 5+ years Microsoft PowerShell and scripting technologies
- Experience with monitoring technologies (Splunk, SCOM & SiteScope)
- Solid understanding of Active Directory, Server, Database (SQL) and networking technologies
- Experience with virtual platforms (client and server) and Microsoft Office products
- Excellent written and verbal communication skills.
- Proven experience in problem identification, troubleshooting and resolution.
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Benefits
- Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft SharePointOne Drive for BusinessMicrosoft TeamsMicrosoft PowerShellscripting technologiesmonitoring technologiesSplunkSCOMSiteScopeActive Directory
Soft skills
written communicationverbal communicationproblem identificationtroubleshootingresolution