Operations

• Handle and review CMA accounts for possible fraudulent activity using a fraud detection system.
• Perform functions related to research and resolution of possible fraudulent activity and service support.
• Use judgment, research, job experience and follow established procedures and guidelines, while leveraging multiple systems/tools to decision cases.
• Make outbound calls and support the back office team to take inbound calls.
• Work through a daily file of Check/ACH transactions and review/escalate suspicious transactions.
• Reach out to Consumer Investment clients directly to verify the validity of the transactions.
• Process fraud/dispute claims as needed.

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