Product Specialist
Bank of America
full-time
Posted on:
Location Type: Office
Location: Addison • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Assisting with market research and competitor analysis to help inform product pricing
- Performing routine research, coordination, and maintenance of required routines and documentation
- Supporting the execution of product management processes and plans
- Conducting detailed research and analysis
- Ensuring all administrative routines and documentation support product management efforts
- Daily pricing exception reviews and ad-hoc pricing processes related reviews
- Customer service support via both telephone and email
- Prioritizing daily assigned work to meet deadlines and goals
Requirements
- Minimum of 12 months mortgage pricing experience
- Mortgage Pricing, including competitive pricing, analysis
- Comfortable working over the phone in a customer service environment
- Organizational and problem resolution skills
- Accustomed to multi-tasking and time management
- Strong verbal and written communications skills
- Proficient in Microsoft Office applications -- especially Word, Excel, Access and Outlook
- Excellent customer service skills
- Ability to continuously learn new processes and quickly adapt
- Embrace changes to policy, procedures, and products
Benefits
- Commitment to being an inclusive workplace
- Commitment to supporting teammates’ physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mortgage pricingcompetitive pricing analysismarket researchproduct management processesdocumentation maintenancepricing exception reviewsad-hoc pricing processes
Soft skills
organizational skillsproblem resolution skillsmulti-taskingtime managementverbal communication skillswritten communication skillscustomer service skillsadaptabilitywillingness to learn