Program Manager

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
• Lead the tactical execution of the WFD strategy across local markets organization (LMO) while providing insights to inform national strategy development.
• Support the WFD Local Market relationship managers and all LMO segments in embedding WFD into their strategic plans, measuring outcomes, and effectively telling the local WFD story to internal and external stakeholders.
• Represent WFD strategy in internal leadership forums and external market engagements, driving thought leadership and visibility.

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