Financial Center Manager
Bank of America
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- This job is responsible for managing a financial center and it's employees on a day-to-day basis.
- Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals.
- Job expectations include ensuring operational excellence and cohesive effectiveness.
- Develops talent, including proactive sourcing of candidates.
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
- Manages business results through formalized management routines and coaching.
- Creates a world class client experience environment.
- Manages market-level initiatives prescribed by market leaders.
- Drives operational excellence by engaging employees on business strategy.
- Manages organizational priorities and effective execution.
Requirements
- 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborates effectively to get things done, building and nurturing strong relationships.
- Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
- Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
- Communicates effectively and confidently, and is comfortable engaging all clients.
- Has the ability to learn and adapt to new information and technology platforms.
- Applies strong critical thinking and problem-solving skills to meet clients’ needs.
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Efficiently manages your time and capacity.
- Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
- Can interpret performance results, find opportunities to drive success and hold others accountable to results.
- Can be flexible to work weekends and/or extended hours as needed.
- 1+ years management experience including hiring, coaching, and developing direct reports
- Experience in financial services and knowledge of financial services industry, products and solutions.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- BILINGUAL – Spanish HIGHLY DESIRED
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcoachingtrainingmotivatingcollaborationproblem-solvingcritical thinkingtime managementflexibilityclient engagement