Contact Center Supervisor
Azamara Cruises
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Responsible for day-to-day management of the contact center reservations team.
- Coaching and counselling on sales and service techniques.
- Motivational force for employees.
- Support Manager and Director with special projects and daily operational needs.
- Collaborate and partner with peers and leaders.
- Maintain harmony among workers and resolve grievances.
- Manage the operation of the team for efficiency and production.
- Analyze trend reporting to identify operational opportunities.
- Monitor individual, team, and call center results to act on performance trends.
- Handle interaction with escalated customers.
Requirements
- Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Supervisory/Assistant Supervisory or equivalent experience in Call Center required.
- Must have excellent organizational and communication skills both written and verbal.
- Must be able to work independently and work well with others.
- Must be able to use good judgment and decision-making skills.
- Must demonstrate appropriate level of professionalism to instill confidence and credibility of the position and leadership team.
Benefits
- None 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingcounsellingmotivational skillsorganizational skillscommunication skillsdecision-making skillsprofessionalismteam collaborationconflict resolutionindependent work
Certifications
Bachelor's degree