Support Engineer

• Serve as the first responder and the primary point of contact for all federal tickets
• Analyze and troubleshoot incidents with a one-touch resolution mindset
• Interpret customer questions on product usage and provide detailed and timely answers
• Follow escalation paths from ticket creation through resolution
• Perform routine follow-ups and ticket management via email, chat, etc.
• Write and maintain the internal and external knowledge bases
• Provide feedback to management about improvements to processes and procedures
• Other duties as assigned

Technical Support Engineer

ADAS Customer Support Technician

Technical Support Associate

Lead Decision Support Analyst

Audio Visual Sales Support Engineer

Production Support Analyst – Overnights