Customer Success Manager

• Onboarding of new customers, including analysis of growth potential together with the responsible Account Management
• Proactive customer communication, e.g., conducting regular check‑ins and ensuring customers derive maximum value from our solutions
• Development and implementation of individual success plans to secure long‑term customer retention
• Close collaboration with vendors to stay up to date on products and solutions and to share insights with internal teams
• Internal and external stakeholder management with Sales, Marketing, Professional Services and executive management