Operations

• Oversee daily operations across multiple retail locations with full accountability for operational standards and performance
• Drive revenue growth and profitability by analyzing KPIs, managing budgets, and implementing corrective actions
• Lead operations meetings and review sales performance by store, category, and brand against budget
• Make strategic hiring, promotion, and performance decisions while supporting diversity and inclusion
• Ensure execution of opening/closing procedures and collaborate with ACDBE partners on reporting and certification
• Develop and maintain relationships with landlords, brand partners, and DBE stakeholders
• Coordinate facility maintenance and improvements to uphold brand and operational standards
• Champion employee engagement and recognition programs aligned with company values
• Collaborate with Operations Controller and SVP/VP on financial decisions and strategic initiatives
• Optimize inventory levels and assortments in coordination with Supply Chain, Commercial, and Marketing teams
• Manage vendor communications, receiving processes, and supply chain issue resolution
• Ensure leadership proficiency in systems such as MIV, Crunch Time, and Kronos
• Implement planograms, visual merchandising, and product placement strategies
• Resolve complex customer and associate issues while driving technology adoption
• Monitor market trends and consumer behavior to inform operational strategies

Director of Retail Operations

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