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Warranty Writer
Avis Budget Group International. Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail .
About the role
Key responsibilities & impact- Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail
- Reconcile / correct (when applicable) rejected claims in a timely, efficient manner
- Attend occasional meetings, as needed – some optional, some mandatory
- Reconcile / Process multiple location queue’s to reduce aging ERO’s
- Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns
- Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures
- Produce various claims processing productivity reports
- Report unresolved concerns and/or problems to Warranty Specialist / Manager
- Maintain regular contact with management, Warranty and Maintenance Staff
Requirements
What you’ll need- Minimum of a High School Diploma or GED
- Minimum of 2 years administrative experience
- Prior auto and/or dealership experience preferred
- Minimum of 1 year warranty claim-related experience
- Strong customer service skills
- Demonstrated knowledge of policy and procedures of claims submissions and/or claims prep of original equipment manufacturers (OEMs)
- Ability to work in a team environment as well as individually
- Strong written and verbal communication, interpersonal, and organizational skills
- Strong PC and Microsoft Office (Word, PowerPoint, Excel) skills
- Ability to communicate effectively and efficiently and interact with all levels of the organization
Benefits
Comp & perks- Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
warranty claims processingclaims reconciliationclaims submissionsclaims preparationproductivity reporting
Soft Skills
customer servicecommunicationinterpersonal skillsorganizational skillsteamwork
Certifications
High School DiplomaGED