Avis Budget Group International

Specialty Reservations Representative

Avis Budget Group International

full-time

Posted on:

Location Type: Remote

Location: Remote • Oklahoma • 🇺🇸 United States

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Salary

💰 $16 per hour

Job Level

JuniorMid-Level

About the role

  • Liaison between company and customers to retain and grow specialty customer business
  • Research, resolve, and respond to customer inquiries regarding car rental experience
  • Generate revenue by cross-selling ancillary products and services
  • Input data into company systems for tracking and retention of customer records
  • Provide highly accurate and prompt assistance related to reservation special handling
  • Coordinate forthcoming reservations and/or investigate customer service issues
  • Prepare professional communications to customers
  • Participate in special projects and/or conduct other duties as required or assigned

Requirements

  • High School diploma
  • Minimum of 2 years current related experience in a customer care environment or inside sales
  • Previous WFH experience is preferred
  • Excellent verbal and written communication skills
  • Effective listening and telephone skills
  • Strong negotiation, decision making, and problem-solving skills
  • Strong analytical, mathematical skills and organizational skills
  • Advanced computer skills using MS Outlook, MS Office and multiple specialized applications
  • Ability to handle complex customer issues while maintaining a positive attitude
  • Attention to detail, and ability to work independently and in teams
  • Ability to speak, read, and write English fluently
Benefits
  • Medical
  • Prescription Plans
  • Dental
  • Vision
  • Flexible Spending Accounts
  • Basic and Voluntary Life and AD&D
  • PTO
  • 401K Savings Plan with company match of 6%

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer careinside salesdata inputreservation handlingcross-sellingproblem-solvinganalytical skillsmathematical skillsorganizational skills
Soft skills
verbal communicationwritten communicationlistening skillsnegotiation skillsdecision makingattention to detailpositive attitudeteamworkindependence
Certifications
High School diploma