Technical Support Representative
AVI-SPL
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $23 per hour
Job Level
Junior
About the role
- Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
- Handle and respond to inbound phone calls and email inquiries
- Maintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis, Dispatching field technicians, ordering parts/issuing RMA’s
- Troubleshoot, document and issue remediation methodologies for contracted and T&M-based clients
- Provide client support to users in the operations and configuration of videoconferencing systems
- Participate as needed in prescribed training curriculum
- Follow up on open issues with escalation groups to provide feedback to customer
- Other duties assigned as needed
Requirements
- High School Diploma or equivalent is required
- Formal education in Electronics or related field preferred
- Minimum 1-2 years AV/Teleconferencing experience preferred
- Demonstrated knowledge of Video Teleconferencing endpoints and infrastructure
- Demonstrated knowledge of AV Control systems and integrated room peripherals is desired
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingroot cause analysisAV Control systemsVideo Teleconferencing endpointsremediation methodologiescase managementdispatchingRMA processing
Soft skills
customer servicecommunicationproblem-solvingtime managementteam collaboration
Certifications
High School DiplomaElectronics education