Customer Success Manager
Aveni
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £60,000 per year
Job Level
Mid-LevelSenior
About the role
- Build Exceptional Client Relationships: Act as the main point of contact for your portfolio of accounts
- Understand each client’s business, challenges, and strategic goals
- Run regular check-ins, performance reviews, and value-focused conversations
- Drive Customer Success & Value Delivery: Ensure clients adopt and maximise our products and services
- Deliver product demonstrations, training, and support
- Monitor satisfaction and take proactive steps to enhance the client experience
- Enable Business Growth: Identify upsell, cross-sell, and expansion opportunities
- Collaborate with Account Executives, Marketing, and Product teams
- Advocate for client needs to influence internal strategy and product development
- Use Data to Guide Success: Track account health, customer satisfaction, and adoption metrics
- Prepare insights and reports to support continuous improvement
Requirements
- Experience in Customer Success, Account Management, or Client Services
- Proven ability to build strong client relationships
- Excellent communication, problem-solving, and organisation skills
- Comfortable managing multiple accounts in dynamic environments
- Background in B2B SaaS or technology solutions (Desired)
- Experience identifying revenue-growth opportunities (Desired)
- Data-driven mindset and strong presentation skills (Desired)
Benefits
- A collaborative and innovative work environment
- Career growth opportunities towards Technical Lead and beyond
- Exposure to cutting-edge AI-first engineering practices
- 34 days holiday plus your birthday off
- Share options
- Remote and flexible working
- Life insurance
- Income protection
- Private health care
- Eyecare
- On-going career development and training
- Freebies and discounts
- Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counseling and emotional support)
- Cycle to work scheme
- Pension scheme (employer contribution matched up to 5%)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client relationship buildingcommunicationproblem-solvingorganizationdata-driven mindsetpresentation skills