Senior Customer Service Associate – Pricing, Quotes
Avantor
full-time
Posted on:
Location Type: Hybrid
Location: Manati • 🇵🇷 Puerto Rico
Visit company websiteJob Level
Senior
About the role
- Responsible for the completion of tender and quotation requests
- Complete and request contractors’ documents to complete bids as per local governments and customer requirements
- Help reps specify the information, enter the quote into the system and work with rep to provide pricing to the customer in a professional manner meeting customer expectations
- Prepares all quotes over 25 lines and/or $2500.00 cost
- Prepare and manage timelines for all formal tenders
- Working with sales reps, vendor reps and managers to provide all the information requested in the Tender document
- Bid coordinators are required to read all Tender documents and understand the Terms and Conditions that must be flagged
- Must provide responses to Tenders professionally meeting deadlines, completing customer paperwork accurately
- Prepare lab startup documents working with reps
- Responsible for adding promotions on to quotes and tenders, CFI’s, cross referencing, offering private label options where and when applicable, adding PDFs and enhanced descriptions to quotes and Tenders, responding to customer inquiries regarding quotes, working with Vendor reps and communicating with VWR sales reps
- Responsible for following misc quotation and misc chemical processes
- Works with Regulatory to ensure compliance
- Collaborates with Contracts and Sales team to review contract terms and conditions to validate that VWR can support contract obligations
- Creates pricing files for analysis
- Assists with the training of new Bids and Quotes Coordinators
Requirements
- College Diploma or University Degree – Science related program preferred
- 1-3 years CSR or Bids and Quotes experience/or 1-3 experience within VWR
- Fully bilingual English is required
- Advanced computer skills and ability to learn complex internal programs
- Advanced Excel skill set and ability to build basic and complex formulas
- Product Knowledge preferred
- Business Knowledge preferred
- Problem Solving Skills: Ask effective questions to find key indicators to resolve problem
- Organizational and Time Management Skills: Can handle many tasks and manage time to ensure deadlines are met
- Listening Skills: Must be able to take time to listen and confirm understanding of request
- Comprehension: Must be able to understand Terms and conditions in Tenders.
Benefits
- Equal Employment/Affirmative Action employer
- Diverse, equitable and inclusive culture
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quotation preparationtender managementpricing analysisadvanced Exceldocument preparationcompliance understandingproduct knowledgebusiness knowledgeproblem solvingtime management
Soft skills
communicationorganizational skillslistening skillscollaborationprofessionalismattention to detailcustomer servicetrainingeffective questioningdeadline management
Certifications
College DiplomaUniversity Degree