Senior Program Manager – Community
Autodesk
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $114,700 - $185,570 per year
Job Level
Senior
About the role
- Design, launch, and manage large-scale community programs that drive customer engagement, product adoption, and retention
- Translate strategic objectives into actionable roadmaps and measurable outcomes
- Oversee the lifecycle of programs—from concept through delivery and iteration—ensuring they meet scope, budget, and impact targets
- Partner with analytics teams to define KPIs and success metrics that demonstrate community and business value
- Drive a culture of experimentation and continuous improvement across community initiatives
- Build and maintain trusted relationships with cross-functional partners including Product, Marketing, and Customer Success
- Align program goals and execution across global regions and diverse audiences
- Influence stakeholders at all levels through clear communication, data-driven insights, and well-structured storytelling
- Champion the voice of the community internally, ensuring user feedback informs decisions and priorities
- Implement scalable processes, governance, and tooling for program tracking, reporting, and communication
- Identify dependencies and risks early, proposing data-backed solutions to keep programs on track
- Leverage technology and automation to increase efficiency and consistency across community operations
- Drive transparency through structured reporting, dashboards, and executive updates
- Partner with Community Managers to foster active participation and peer-to-peer support in community channels
- Develop frameworks and playbooks that enable teams to deliver consistent, high-quality community experiences
- Represent the Community organization in internal forums and external events, articulating impact and vision with clarity and enthusiasm
- Mentor and guide Community and Program Managers to strengthen program execution and collaboration skills
- Promote accountability, and innovation within the team
- Model inclusive leadership that respects global and cultural diversity across community audiences
Requirements
- Proven success designing and delivering scalable programs that drive measurable engagement, adoption and business value
- Exceptional communication skills—able to translate technical detail into compelling, business-aligned narratives
- Strong stakeholder management and influencing skills across all levels of an organization
- Proficiency in program management and collaboration tools (e.g., Asana, Airtable, Quip, or similar)
- Deep understanding of digital communities, online engagement strategies, and customer experience design
- Strong analytical mindset with the ability to interpret data and translate insights into action
- Ability to travel occasionally for team meetings, events
- BA/BS degree or equivalent experience
- 5+ years in program or community management within a large, cross-functional, or global organization.
Benefits
- Health and financial benefits
- Time away and everyday wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementcommunity managementdata analysiscustomer experience designengagement strategiesKPI definitionmeasurable outcomesscalable processesrisk identificationautomation
Soft skills
communicationstakeholder managementinfluencingmentoringleadershipcollaborationstorytellingaccountabilityinnovationcultural diversity