Customer Support

• Support customers by live chat, email, and phone
• Troubleshoot technical issues, product usage questions, onboarding, set up and subscription inquiries
• Collaborate with other teams to ensure quality interactions and promote the voice of the customer
• Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise user concerns, customer sentiment, and product feedback
• Take part in support-related projects to use unique skill set and improve our team

Customer Support Associate

Customer Service Lead

Customer Support Representative

IT Customer Support, Lead

Family Support Specialist

Customer Care Representative – Specialty Service