Aurora Energy Research

Senior Product Operations Associate

Aurora Energy Research

full-time

Posted on:

Location Type: Hybrid

Location: Oxford • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

SQL

About the role

  • Decide key product metrics to track, and ensure data accuracy to power key product decisions
  • Build and maintain clear product dashboards and surface regular insights and takeaways
  • Standardise and maintain a single source of truth for product roadmaps and backlogs
  • Work with product managers to establish, deliver and maintain appropriate roadmap and backlog views, tailored to the audience and use case
  • Operate the planning cadence, coordinating the stakeholders and ensuring capacity, dependencies and risks visible
  • Help define and own key product processes across product teams; (e.g. how teams interface with one another, the right communication and decision channels), and ensure they are implemented and continuously improved based on feedback and business needs
  • Keep a shared release calendar and publish short “what’s new” notes
  • Ensure smooth interfaces and information flow between the various teams involved in product releases – including product, customer success and commercial
  • Standardise customer research operations - recruitment, consent, scheduling – and ensure insights are shared and distributed in right contexts for maximum impact
  • Work with the CS team to close the loop with customers on shipped changes; track impact on satisfaction/renewals

Requirements

  • 4+ years of relevant professional experience, including experience in product ops or product management for B2B SaaS products
  • Strong analytics capabilities (SQL /dbt), experimentation basics, and product sense
  • Systems thinker who designs standards that stick and drives their implementation
  • Effective stakeholder management and cross-functional coordination, with strong communication skills across Product, Engineering, CS, and Sale
  • Delivery-oriented, highly organised, and comfortable coaching teams on process and evidence
  • Experience with specialised product analytics stacks (e.g. Segment/Amplitude/Mixpanel, LaunchDarkly/Optimizely), product management stacks (e.g. Productboard/Jira Product Discovery) and BI (Looker/Mode)
  • Familiarity with energy/enterprise SaaS contexts
Benefits
  • Private Medical Insurance
  • Dental Insurance
  • Parental Support
  • Salary-Exchange Pension
  • Employee Assistance Programme (EAP)
  • Local Oxford Discounts
  • Cycle-to-work Scheme
  • Flu Jabs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLdbtproduct analyticsexperimentationproduct management
Soft skills
stakeholder managementcross-functional coordinationcommunicationdelivery-orientedorganisedcoaching