Customer Success Manager – ITRC
AuditBoard
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $108,000 - $162,000 per year
Job Level
JuniorMid-Level
Tech Stack
Swift
About the role
- Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
- Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
- Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
- Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
- Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more...)
- Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
- Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.
Requirements
- 2+ years experience in IT, Risk, and Compliance, or IT - GRC
- Experience performing or supporting control testing, audit walkthroughs, ITGC reviews, SOC readiness, SOX testing, or similar governance activities is strongly preferred.
- Experience supporting or implementing GRC platforms or enterprise control environments is preferred.
- Experience with the AB modules, data load process, and advanced configurations is preferred
- Familiarity with Salesforce, Gainsight, Lucidchart, PowerBI, and/or other data visualization tools is preferred
- Strong analytical, organizational, and communication skills, both oral and written
- A passion for working daily with AB customers, ensuring they maximize their investment. Enjoy solving technical challenges and answering first-level technical questions
- A genuine passion for working in the tech space, driving a culture of continuous improvement while fostering an innovative work environment
- Ability to work independently and proactively with minimal direction
- Possess the ability to interface with C-level executives to drive program strategy and ROI
Benefits
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Remote and hybrid work options, plus lunch in the Cerritos office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITRiskComplianceGRCcontrol testingaudit walkthroughsITGC reviewsSOC readinessSOX testingdata load process
Soft skills
analytical skillsorganizational skillscommunication skillsproblem-solvingcustomer advocacyrelationship buildingindependent workproactive approachstrategic planningcustomer satisfaction