Customer Success Manager

• Hire and coach a team of Customer Success Managers to deliver exceptional customer experiences with a technical product in both 1:1 settings and through scaled programs
• Drive renewals, reduce churn, and identify opportunities for expansion in partnership with Sales and Product teams
• Establish playbooks, health scoring, and reporting to help the team scale effectively as the customer base grows
• Collaborate closely with partners across Attio in Marketing, Operations, Product and Engineering to solve for our customers’ experience and inform Attio’s product roadmap
• Track and report on key metrics like NRR, churn, onboarding success, and customer satisfaction

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