ATPCO

Principal Application Support Engineer, IBM z/OS Platform

ATPCO

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

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Salary

💰 $143,600 - $161,211 per year

Job Level

Lead

Tech Stack

AWSCloudGrafanaJ2EEJavaLinuxMongoDBMySQLNeo4jRedisServiceNowShell ScriptingSplunkSQLVMware

About the role

  • Provide 24x7 Tier 2 support for all ATPCO applications and systems during both day and night oncall rotations, including weekends and holidays
  • Serve as the technical lead for diagnosing and resolving critical production incidents in mainframe and distributed applications.
  • Proactively resolve complex technical issues, managing multiple tasks while ensuring timely and quality results.
  • Act as a technical mentor and resource for engineering teams, providing guidance on best practices and fostering team collaboration.
  • Stay current with emerging technologies, driving continuous improvements in development processes and application delivery.
  • Collaborate cross-functionally to meet business objectives, ensuring smooth communication between teams and stakeholders
  • Share knowledge with peers and the wider organization, contributing to a culture of continuous learning and improvement.
  • Develop proactive monitoring, alerting, and self-healing capabilities for applications and APIs.
  • Analyze operational trends, volume surges and application logs to anticipate issues before they impact customers.
  • Manage Severity 1 and 2 incidents and outages—from initial troubleshooting, vendor engagement, and outage communication to escalation and bridge management—ensuring effective internal and external communication and customer satisfaction.
  • Provide support during business hours for non-production environments.
  • Perform application and database maintenance activities such as MPM data uploads, historical data migrations, back-door data fixes, and addressing customer subscription data processing issues.
  • Maintain and update COBOL programs and JCL.
  • Maintain a deep understanding of the ATPCO enterprise environment to quickly diagnose and resolve issues, while staying informed about changes to ATPCO applications and technologies
  • Collaborate with PSS Tier 1 to maintain and optimize Control-M/EM batch processing jobs.
  • Monitor systems such as ServiceNow, Splunk On-Call, application alerts, and group emails, and respond to issues in a timely manner.
  • Monitor scheduled Applications performance metrics and prepare ad hoc reports for IT management using DB2 SQL and other tools as needed.

Requirements

  • Minimum of 8+ years of IBM mainframe and distributed web/cloud-based application support experience in a 24x7 environment, including nights, weekends, and holidays
  • Proven track record in IT Operations and Application Production Support within complex enterprise environments.
  • IBM DB2 skills (SQL queries, stored procedures, performance tuning)
  • Redis, Neo4J, MySQL, MongoDB, IBM Job Control Language (JCL)
  • Shell scripting, COBOL, CICS, J2EE, Java batch, Control-M/EM Enterprise Scheduler, Linux, z/OS (TSO/ISPF)
  • VMware, MQ Series, WebSphere, J2EE Applications structure familiarity, ServiceNow
  • Monitoring Tools: (Grafana, Splunk, Dynatrace, site24x7, SolarWinds, AWS CloudWatch)
  • XML, JDBC, experience in parsing Linux logs, $AVRS, BMC MainView.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Excellent oral and written communication skills for technical and non-technical stakeholders.
  • Strong business acumen with the ability to quickly understand operational and business incident impact
Benefits
  • Remote-First Culture – Flexibility to work from home in your country of hire
  • “Leave Your Way” PTO– Take the time you need, when you need it
  • 401(k) with Generous Employer Match– Invest in your future
  • Comprehensive Benefits– Medical, dental, vision, & mental health
  • Global Tuition and Gym Reimbursement– Learn and grow on us
  • Standby Flight Program– Explore the world
  • Inclusive, Collaborative Culture– Be seen, heard, and valued

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IBM mainframe supportdistributed application supportIBM DB2SQLCOBOLJCLShell scriptingCICSJava batchControl-M/EM
Soft skills
analytical skillstroubleshooting skillsproblem-solving skillsoral communicationwritten communicationteam collaborationmentoringtime managementbusiness acumencontinuous learning