Customer Success Manager

• Take primary ownership for customer satisfaction and retention within your assigned accounts.
• Build and maintain strong relationships, navigating and resolving challenging partnerships professionally.
• Serve as a liaison between customers and athena support teams, managing projects to resolution.
• Leverage subject matter experts to address customer performance, satisfaction, and risk.
• Coach customers proactively on best practices and resources, including support, training, and community engagement.
• Identify early signs of attrition risk, assess their impact, and engage internal resources to mitigate.
• Participate in tier-wide ad hoc projects such as dormant accounts and pilot initiatives.

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