Adverse Event Reporting Specialist – Quality Assurance
AssistRx
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Leading daily tasks associated with the company’s copay assistance programs
- Identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service
- Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities
- Reviewing associate case records to ensure program metrics are met
- Preparing call center reports and tracking service trends
- Participating in the creation and maintenance of program SOP’s
- Assisting with user acceptance testing of program platform (eCase, iAssist)
- Monitoring program AE’s
Requirements
- +5 years specialty mail order pharmacy experience
- Experience in patient support/pharmacy related setting
- Ability to manage time effectively, and meet deadlines with minimal supervision
- Attention to detail, and working knowledge of internal CRM and workflows
- Effective communication skills: written and interpersonal
Benefits
- Starting Pay Range: 23.00-26.00/hour
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
productivity analysisquality improvementcustomer servicecase record reviewcall center reportinguser acceptance testingSOP creationprogram metrics monitoring
Soft skills
time managementattention to detaileffective communicationinterpersonal skills