Ecommerce

• Review and accept payments in Shopify.
• Audit new orders for issues including incorrect or incomplete addresses, missing personalization details, incorrect chain lengths, and items that cannot be shipped internationally.
• Place orders with dropship vendors not connected through GURU and verify accuracy before sending.
• Check vendor notes within GURU and handle any declined orders appropriately.
• Review customer notes on orders and resolve special requests.
• Ensure rush shipments are fulfilled correctly (warehouse & dropship).
• If rush is unavailable, contact vendor.
• Process partial shipping refunds when necessary.
• Send Nola Glass “smash glass” emails after related orders, and verify customers have a glass if they didn’t add one.
• Track out-of-stock dropship items and follow up with vendors for restock updates.
• Monitor personalization app issues and escalate when needed.
• Review all open dropship orders in GURU (every Tuesday recommended).
• Follow up with vendors on pending or delayed items.
• Organize Marzipops packing slips into the correct folder during holiday periods.
• Upload shipping labels into the appropriate folder.
• Notify the client of new orders placed after the initial batch ships.
• Ensure rush orders are prioritized and confirm with the client if needed.
• Verify all Marzipops orders have shipped and have tracking numbers; follow up with vendor for any missing shipments.
• Provide occasional support in customer service emails through Gorgias.

Customer Service, Vendor Manager – Shopify Operations

Social Media Content Creator – Ecommerce Agency

E-commerce Support Agent, AI Tools