Field Service Manager – Car Access
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Argenteuil • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Manage real-time Hotline support activities, on-site corrective maintenance, and preventive maintenance in line with service performance indicators (KPIs).
- Lead and manage your team (12–15 people), composed of Hotline and field technicians across France.
- Align staffing levels to ensure the required customer service level (daily resource planning).
- Handle customer escalation management.
- Assess adherence to processes and the quality of ticket documentation produced by team members.
- Inform and alert management in case of difficulties, disputes, or anomalies.
- Measure individual performance of your team members (1:1s, team meetings, double-listening, coaching, evaluation grids, EAP, development interviews, leave, skills management, etc.).
- Identify and implement action plans (team and individual) to develop employee skills.
- Manage activities associated with the execution of service deliveries.
Requirements
- Bachelor’s degree to Master’s degree (Bac +2 to Bac +5) in electronics, industrial computing, networks, or equivalent.
- At least 5 years of significant experience as a technical manager or in customer support management.
- Experience defining services, managing SLAs, and monitoring/updating maintenance contracts.
- Strong knowledge of access control systems, IP networking, supervision, or automation environments.
- Familiarity with ServiceNow (or equivalent CRM/ticketing tool).
- Good command of English.
Benefits
- Position on a day-rate contract (forfait jour) with RTT
- Time Savings Account (Compte Épargne Temps - CET)
- Meal vouchers (tickets restaurant)
- Company family health insurance
- Works Council (CSE)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical managementcustomer support managementservice level agreements (SLAs)maintenance contractsaccess control systemsIP networkingsupervisionautomation environmentsresource planningperformance measurement
Soft skills
leadershipteam managementcustomer escalation managementcoachingcommunicationproblem-solvingemployee developmentprocess adherenceconflict resolutionorganizational skills
Certifications
Bachelor’s degreeMaster’s degree