Head of Digital Operations
ASSA ABLOY Opening Solutions
full-time
Posted on:
Location Type: Office
Location: Eskilstuna • 🇸🇪 Sweden
Visit company websiteJob Level
Lead
Tech Stack
AzureCyber SecurityITSMServiceNow
About the role
- Responsible for leading the teams that deliver high-quality Application and Infrastructure services aligned with business needs.
- Ensure a stable and flexible IT environment while driving simplification, cost optimization, and operational excellence across the Nordics.
- Take ownership of both day-to-day operations and long-term digital strategies; from ensuring compliance with cybersecurity standards such as ISO27001 and NIS2, to managing key vendor partnerships and driving continuous improvement across services.
- Collaborate closely with internal stakeholders as well as divisional (EMEIA) and Group IT, to align local initiatives with global direction and support seamless service delivery.
- Lead, mentor, and inspire a team of internal and external IT professionals, based in the Nordic countries (majority in Finland and Sweden).
Requirements
- Proven experience in IT operations, IT service management, and people leadership — ideally minimum 8 years.
- Strong knowledge of ITIL processes and practical ITSM experience.
- Experience with Microsoft 365, Azure, and ITSM tools such as ServiceNow.
- Understanding of cybersecurity and governance frameworks (ISO27001, NIS2).
- Excellent communication and stakeholder management skills, with fluency in English and one of the Nordic languages (both spoken and written).
Benefits
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
- A competitive salary
- Hybrid model of working
- Stable employment in a friendly international atmosphere
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationsIT service managementITIL processesITSM experiencecybersecuritygovernance frameworks
Soft skills
people leadershipcommunicationstakeholder managementmentoringinspiring
Certifications
ISO27001NIS2