Customer Success Onboarding Specialist
Aspire Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇪 Ireland
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for new UK and Irish customers during onboarding.
- Coordinate all steps of the onboarding process, including account setup, integration with booking and POS systems, and configuration of Sadie’s voice features.
- Conduct virtual onboarding sessions and training calls with restaurant managers and staff.
- Partner with internal teams (Sales, Support, Product) to ensure a seamless handoff and consistent communication throughout the customer journey.
- Track and manage onboarding timelines, ensuring milestones and go-live targets are met.
- Monitor customer adoption during the early stages to proactively address any setup or training challenges.
- Document key onboarding insights and recommend process improvements to enhance the customer experience.
Requirements
- 2+ years of experience in onboarding, implementation, or customer success — ideally within SaaS, hospitality tech, or a related sector.
- Excellent communication and relationship-building skills.
- Strong organisational abilities and attention to detail — you can manage multiple onboarding projects simultaneously.
- A problem-solving mindset and comfort navigating technical integrations.
- Familiarity with restaurant operations, booking systems, or POS platforms is a plus.
- Based in Ireland with the ability to work UK business hours and occasionally travel if required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboardingimplementationcustomer successtechnical integrationsaccount setupconfigurationtraining
Soft skills
communicationrelationship-buildingorganisational abilitiesattention to detailproblem-solving