Customer Support

• Provide phone and email technical support while meeting service level agreements.
• Thoroughly document troubleshooting efforts and communication within the ticketing system.
• Perform first-line triage on all customer issues.
• Monitor the ticket queue and proactively take ownership of tickets.
• Perform remote system upgrades, health checks, and site documentation as needed.
• Follow triage checklists to identify and correct system issues.
• Assist other groups with support-adjacent requests as needed.
• Create and edit documentation for internal and external knowledge base.

Tech Support Specialist

Customer Care Manager

Customer Care Representative I