Customer Success Manager

• Serve as the main point of contact for restaurant partners, building strong relationships and understanding their business needs.
• Lead onboarding and training for new customers, ensuring a smooth and successful launch.
• Provide ongoing support and best practices to help customers maximize value from Sadie.
• Monitor account health, track usage and engagement metrics, and proactively address issues or opportunities.
• Partner with Sales, Product, and Support teams to ensure a seamless customer experience across the lifecycle.
• Identify and drive upsell opportunities that enhance customer outcomes and support growth goals.
• Collect customer feedback and share insights with internal teams to help shape future product improvements.
• Manage renewals and retention by consistently demonstrating Sadie’s impact and ROI.

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