Drive strategic optimization and evolution of sales and order entry ecosystem including M3 ERP, Customer Portal, CRM, CPQ, EDI, Esker and other integrated applications.
Partner with Sales Operations to identify and implement strategic process and system improvements.
Lead design and development of IT solutions for Sales restructuring initiatives and define complex business requirements into scalable M3 ERP configurations.
Architect and champion optimization and strategic integration of CRM and CPQ platforms and define roadmaps.
Cultivate relationships with business stakeholders and influence strategic decisions; manage third-party vendors and coordinate resolution of complex EDI and Esker issues.
Spearhead continuous improvement initiatives (Lean/Kaizen) and participate in Kaizen events for Sales/Customer Service.
Lead complex problem-solving and root cause analysis for critical sales system issues; develop and implement documentation for system architecture and processes; oversee new system implementations and data migration.
Provide on-site support in Romeoville and Oak Brook, IL; occasional travel; evening and weekend work may be required; involve in full software development lifecycle and lift up to 25 lbs.
Requirements
8+ years progressive IT systems analysis experience, with 5+ years dedicated to ERP (preferably Infor M3) and Sales/Customer Service functions.
Extensive hands-on experience with CRM (e.g., Salesforce, MS Dynamics) and CPQ (e.g., Oracle CPQ, Salesforce CPQ) platforms and strategic integration.
Proven experience leading EDI implementations, including trading partner setup and implementation.
Experience collaborating with executive leadership on strategic initiatives like organizational change and sales process re-engineering.
Experience with M&A activities, particularly in system integration and data migration.
Proficient in Microsoft Office applications.
Exceptional analytical and problem-solving skills.
Demonstrated expertise in leading the entire business analysis lifecycle (requirements, design, testing, deployment).
In-depth understanding of Lean/Kaizen principles and methodologies.
Strong stakeholder management and communication skills.
Proven ability to translate business objectives into technical requirements and oversee IT solution development/implementation.
Exceptional coordination and program management skills for complex, cross-departmental projects.
Benefits
Competitive salary and performance incentives
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Training and career development opportunities
ATS Keywords
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