Security Engineer

• Act as a trusted advisor to customers and internal teams, providing valuable feedback to accelerate and prioritize delivery.
• Identify technical and business requirements, aligning solutions with customer needs to drive value and exceed expectations.
• Serve as the main point of contact throughout the customer journey, collaborating on a success plan with clear outcomes and ensuring effective communication across executives, business owners, and operational resources.
• Drive adoption of our product and solutions, leveraging data to provide 360-degree insights into the current status and progress.
• Network effectively within assigned customers to support and execute their strategy and solutions roadmap.
• Identify risks early on, build and execute "get well" plans, and outline critical success factors and metrics for success while addressing potential issues.
• Maintain up-to-date customer data in all platforms and regularly verify the hygiene of new and old data to ensure usability.
• Deliver an exceptional customer experience through proactive communication, utilizing internal resources effectively, and leveraging customer enablement resources to meet business goals.
• Liaise between product management, engineering, marketing, and the customer, focusing on communicating product and strategic roadmaps, generating insights to influence company and customer action.
• Drive training initiatives and maintain a training record, continuously updating knowledge.
• Participate in answering level one support questions and contribute to building and updating the knowledge base repository for internal and external use.
• Accelerate time to value (TTV) through short deployments, working closely with the Development team to find the best setup for customer integration needs.
• Oversee and support technical implementation tasks for new customers.

Senior Customer Success Engineer, Security Experience

Senior Security Engineer

Senior Network Engineer, Security, SDWAN

Staff Security Engineer

Cybersecurity Consultant – Incident Response, Forensics

Engineer II, Security