Data Analyst

• Complete accountability of all assigned tickets to meet all SLAs and achieve 100% client satisfaction
• Troubleshoot incidents and problem tickets to identify the root cause of the issues quickly and develop a resolution while following all change management procedures
• Requirement gathering for Data pipeline integration (ELT) development
• Requirement gathering for Data mapping (business logic)
• Develop, review and test code (SQL, Python, BI tool like Tableau and PowerBI)
• Ensure all tickets are in the proper status at all times
• Maintain an active communication with the internal Arkatechture team and client
• Monitor Tableau or Power BI Refreshes for success and triage and respond to any failures proactively
• Proactively ensure that for clients, all batch cycle (ETL) process run successfully and respond to any failures proactively
• Work closely with the team to identify process improvements within the service delivery team
• Escalate risks and issues on time
• Report work status to team leaders and participate actively in daily standups
• Additional responsibilities as assigned

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Data Analyst

Data Analyst