Customer Service Administrator
Arjo
full-time
Posted on:
Location Type: Hybrid
Location: Gloucester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As a Service Administrator, you’ll be a vital part of our Service Support team.
- You’ll resolve customer order enquiries, update customer contract requirements and process customer equipment through our SAP system.
- Processing orders for repairs, maintenance and spare parts, you’ll ensure compliance with customer SLAs and provide accurate billing.
- Collaboration with Field Service Engineers, Service Contract Managers and the Accounts Team will be key to your success.
Requirements
- Experience of using SAP is desirable
- Strong organisational skills and the ability to meet deadlines effectively
- Excellent customer service skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Highly self-motivated, proactive, and a personable team player
- Good communication skills, both written and verbal
- Ability to work well under pressure and meet tight deadlines
- High attention to detail and a methodical, analytical approach
Benefits
- Hybrid Working: Enjoy a balanced work-life with 2 weeks in the office and 2 weeks working from home.
- Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPMicrosoft OfficeExcelOutlookWord
Soft skills
organisational skillscustomer service skillsself-motivatedproactiveteam playercommunication skillsattention to detailmethodical approachanalytical approach