Arbi Arredobagno

Principal Consultant – Oracle Cloud HCM Payroll

Arbi Arredobagno

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $120,000 - $160,000 per year

Job Level

Lead

Tech Stack

CloudOracle

About the role

  • Maintain regular communication with mid to large size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner.
  • Align existing client practices and procedures with validated HCM Cloud methods to solve client needs and challenges.
  • Troubleshoot issues.
  • Propose a best practice solution to resolve challenges.
  • Identify business requirements and map them to the Oracle Cloud functionality.
  • Identify functionality gaps and develop solutions to them, through process or design.
  • Configure the Oracle Cloud to meet client requirements and document application set-ups.
  • Analyze and resolve functionality issues as well as proactively identifying long-term solutions.
  • Lead and present to clients and internally.
  • Advise clients on options, risks and any impacts on other processes and/or systems.
  • Manage scope and client expectations on individual assignments and in day-to-day activities.
  • Lead and support clients with the execution of test scripts.
  • Participate in internal forums for training, teamwork, issue resolution and innovative design.
  • Provide knowledge transfer to clients.
  • Create specification documents for technical object development.
  • Be leaders with a vision in the Oracle Cloud space with innovative solutions around the product.
  • Constant Implementation and testing of advanced enhancements as well as new functionality.
  • Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services.
  • Develop account plans to maximize value for both the client and Argano.
  • Focuses on maintenance, reconfiguration, new functionality or modules.
  • Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints.
  • Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services.
  • Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings.
  • Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.

Requirements

  • Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected.
  • 5 - 10 years of Client Services experience or in related field.
  • Module-specific experience in 3 or more of the following modules: Payroll, Compensation, Recruiting, Absence Management and Time and Labor.
  • Demonstrated experience in understanding business practice concepts in your modules of expertise.
  • Track record of building long-lasting relationships with your clients.
  • Bachelor’s Degree preferred.
  • 3 full life cycle Oracle HCM Cloud implementations.
  • Ability to understand fundamental system design and purpose.
  • Ability to engage effectively at the business and technical level.
  • Strong written and verbal communication skills.
  • Oracle certified in your modules of expertise.
  • OTBI, HDL, HSDL, BIP, Visual Builder Studio, and FastFormula.
  • Redwood implementation and upgrade experience highly preferred.
  • Ability to manage/deliver projects, including experience planning and estimating.
  • Validated ability to support sales as Subject Matter Expert.
  • Strong interpersonal skills.
  • Knowledge of challenges commonly faced by client and support teams.
  • Ability to work well autonomously and in a team environment.
  • Ability to effectively manage priorities and multiple clients.
  • Self-motivated and able to plan work effort and manage priorities.
  • Experience Leading and managing mid-size client projects independently.
  • Experience providing complex solutions to clients.
  • Extensive expertise in multiple technical domains and IT knowledge.
  • Proven track record of successful project management and client satisfaction.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Oracle CloudPayrollCompensationRecruitingAbsence ManagementTime and LaborOTBIHDLHSDLBIP
Soft skills
communicationinterpersonal skillsproject managementclient relationship buildingproblem-solvingteam collaborationself-motivationprioritizationleadershipstrategic insights
Certifications
Oracle certification