Learning and Development

• Develop and deliver training programs for clients and internal employees focused on software configuration, administration, and end-user functionality.
• Conduct “train-the-trainer” sessions to equip client teams with the skills to train their own users effectively.
• Create and maintain training materials, including user guides, configuration workbooks, videos, e-learning modules, and hands-on exercises.
• Collaborate with Professional Services, Product, and Support teams to ensure training content is aligned with implementation processes and product updates.
• Facilitate live (virtual and in-person) training sessions for small and large audiences, ensuring high engagement and comprehension.
• Assess training effectiveness through participant feedback, assessments, and performance metrics; identify opportunities for improvement.
• Assist in onboarding new employees within Professional Services or Customer Success teams by delivering internal product and process training.
• Stay current with product enhancements and continuously update training materials and methods to reflect system and process changes.

SaaS Training Specialist

Senior Vendor Instructional Design Manager

Learning & Development Specialist

Talent and Leadership Development Partner

Senior Manager – Factory and Program Leadership Development

Learning and Development Consultant